Refund Policy for Gateway Transactions

Our Commitment

At Zcoders Private Limited, we are committed to providing a transparent and customer-centric refund process, in line with the guidelines established by our board of directors.

Refund Process

In the event a refund is requested, it will be processed upon successful completion of the Know Your Customer (KYC) verification and a valid reason provided by the customer.

Processing Time

Refunds are typically processed within 5 to 7 working days from approval.

Refund Method

All refunds will be made using the original payment method, whether it was via a wallet or bank account, and will be credited to the same account title and number from which the transaction was initiated.